TERMS OF SERVICE
Greetings, and welcome to Iroirozerowaste.com, the official website of Iro Iro and its affiliated entities. Our website offers a range of products, services, and features that are available to you when you visit or shop at iroirozerowaste.com
Sale of goods through this website is carried out under the name WWW.IROIRO.COM, an Indian company with a registered address at SHIVAM INTERNATIONAL, C-461, Sawai Gator, Sangam Colony, Siddarth Nagar, Jagatpura, Jaipur, Rajasthan 302004, with e-mail address firstname.lastname@example.org phone number +91 98293 05825. The company is registered as a dealer under section 7(1)/7(2) of the central sales tax Act 1956/ Rajasthan vat act 2003 with eff ect 28tH June 2017 (sole proprietor)/GST REG-25 registration no 08904107474.
We request you to carefully read and review the Terms & Conditions before making any purchases or availing of any services on any asset of IRO IRO.
IF YOU DISAGREE, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET OF IRO IRO FOR ANY PURCHASE OR SERVICE.
DESCRIPTION OF SERVICE
Iro Iro is a zero-waste designer brand that off ers upcycled products of great value to customers. We kindly advise you to take responsibility for your actions when using the products you purchase from us. Please note that IRO IRO cannot be held responsible for any actions you took while using our products.
www.iroirozerowaste.com enables the sale of a variety of products. Shipping for all the products on the website shall be as per the company’s policy, which may be changed by www.iroirozerowaste.com from time to time
If you receive a damaged product, please write to us at email@example.com Damage will be assessed, and a solution will be offered. The product may be replaced, or corrective measures may be taken to address the issue.
If the product is out of stock, our Customer Service Team will contact you, and a refund request will be raised. The refund will be processed directly into your debit/credit card or online account for paid orders. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised.
Do you manufacture the product?
Certainly! At Iro Iro zero-waste, all of our products are manufactured in-house by our team.
Do you maintain inventory/stock of your own?
Ensuring timely delivery of our products is a top priority at Iro Iro Iro, and we achieve this by diligently maintaining our textile stock.
What are the delivery time line products sold to the customer?
At our fashion brand, we prioritize the production of high-quality, zero-waste products, and we deliver these products to our customers within 10 to 15 days of purchase.
You should take all responsibility for your actions in utilizing the products purchased by you; IRO IRO shall not be liable for any such action.
By using our services, you confi rm that you are of legal age to enter into a binding contract and that there are no laws in India that prevent you from receiving our services.
IRO IRO shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
Prices and availability are subject to change without notice or any consequential liability to you.
IRO IRO strives to provide accurate information relating to products and services, including pricing information, typographical and other errors that may occur. If a product or service is listed with an incorrect price or with incorrect information due to an error, IRO IRO may at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. IRO IRO will have the right to change the product’s price and contact you for further instructions via the e-mail address you provided at the time of registration or cancel the order and let you know of such cancellation. If www.iroiro.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
CREDIT CARD DETAILS
When making a payment, you may need to provide your credit or debit card details to the approved payment gateways. By doing that, you agree to provide accurate and correct credit/debit card information to the payment gateways to use our services on the website. You are not permitted to use a credit/debit card you do not lawfully own.
We will not share or utilize the information you provide with any third party unless required for fraud verification or as mandated by law, regulation or court order. So that you know, you are solely responsible for the security and confi dentiality of your credit/debit card details. IRO IRO cannot be held accountable for the unauthorized use of your credit/debit card and disclaims any associated liabilities.
DELIVERY OF THE PRODUCT
Our shipping address and pin code will be verified with the database of IRO IRO before you proceed to pay for your purchase. If your order is not serviceable or we do not cover your location, we would request you to provide us with an alternate shipping address. If there is any dispute regarding the shipment of the products for the area not covered by IRO IRO, we will not be held responsible for the non-delivery of the product.
RETURN POLICY FOR PRODUCTS
If you receive a damaged/defective product or a product that does not comply with the specifications of your original order, please write to us at firstname.lastname@example.org
Upon receiving your complaint, IRO IRO will carefully investigate the authenticity and nature of the issue. If the complaint is valid, we will initiate a replacement or refund request as needed. However, if the complaint is frivolous or baseless, we reserve the right to take legal action against you. Please note that any costs incurred by IRO IRO in this regard will be your sole responsibility.
Every single piece designed & produced in Iro Iro goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes. All orders go through a strict quality check before shipping. However, if you have received a damaged product, please inform us at (email address) within three days of receiving the order. In case of a damaged product return or size exchange, please write to (email address) with the subject: RETURNS. Clothing sent to us must have an initial email to be accepted. Iro Iro must be notified within three days of receiving clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.
No exchange and refund on discounted items
SHIPPING, DELIVERY, AND CANCELLATION
With regards to shipping, delivery, and cancellation, please read the terms regarding the same on the website.
The laws of India shall govern these Terms of Service and the relationship between you and IRO IRO without reference to conflict of laws principles.
All claims, differences and disputes arising under or in connection with or about the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and IRO IRO shall be subject to the exclusive jurisdiction of the courts at IRO. You hereby accede to and accept the jurisdiction of such courts.
Queries regarding the Terms of Service can be addressed to us at email@example.com